1. Introduction
ReelPilot respects your privacy and is committed to protecting your personal data. This Privacy Policy describes what information we collect, how we use it, and the choices you have.
2. Information We Collect
We collect the following categories of information when you use the Service:
- Account information: Email address and related authentication data when you sign up or log in (including via Google or magic link).
- Project and configuration data: Settings for your projects, content sources, pipelines, and publishing destinations.
- Customer Content: Content you provide or that is collected on your behalf, such as articles, transcripts, prompts, and media used for generation and publishing.
- Usage and log data: Technical information about how you access and use the Service, including IP address, browser type, timestamps, request identifiers, and diagnostic logs generated by our systems.
- Transactional and support information: Communications with support, operational notes, and records related to your use of the Service.
3. How We Use Information
We use the information we collect for the following purposes:
- To operate, maintain, and improve the Service and its core pipelines;
- To authenticate you, secure access, and protect against fraud or abuse;
- To process Customer Content and generate Output (articles, videos, social posts) as configured by you;
- To send operational communications, such as notifications when content is ready, system alerts, or security-related messages;
- To monitor performance, usage, and reliability of the Service and to plan capacity;
- To comply with legal obligations and enforce our agreements.
4. Cookies and Similar Technologies
The Service uses cookies or similar technologies where necessary to operate the website, maintain your session, and provide a secure login experience. Depending on your browser settings, you may be able to block or delete cookies, but this may affect the functionality of the Service.
5. How We Share Information
We do not sell or rent your personal data. We share information only in the following circumstances:
- Service providers: With trusted third-party providers that help us operate the Service (for example, cloud hosting, authentication, email delivery, AI model providers, and video platforms). These providers are authorized to use your data only as necessary to provide services to ReelPilot.
- Legal and compliance: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ReelPilot, our users, or others.
- Business transfers: In connection with a merger, acquisition, or other reorganization involving ReelPilot, in which case your information may be transferred as part of the transaction, subject to continued protection consistent with this Policy.
6. Data Protection & Security
We implement technical and organizational measures designed to protect your information, in line with the security model described in our system documentation. This includes secure API keys, HMAC-signed webhooks, input validation, and separation of credentials from public application paths.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we continuously work to improve the security and resilience of the Service.
7. Data Retention
We retain personal data and Customer Content for as long as necessary to provide the Service, fulfill the purposes described in this Policy, and comply with legal and operational requirements. Retention periods may differ for logs, configuration, and generated artifacts.
If you request account closure or deletion through your normal support or account channel, we will take reasonable steps to delete or anonymize personal data that we are not required to retain.
8. Your Choices & Rights
Depending on your jurisdiction, you may have rights regarding your personal data, such as access, correction, deletion, or portability. ReelPilot will honor such rights to the extent required by applicable law and in coordination with your commercial agreement where relevant.
If you wish to exercise these rights, please contact your usual ReelPilot representative or support channel. We may need to verify your identity before processing certain requests.
9. International Transfers
The Service may be operated from and store information in jurisdictions other than your own. Where applicable law requires specific safeguards for international data transfers, we will implement such safeguards or otherwise ensure that transfers comply with applicable requirements.
10. Children’s Privacy
The Service is not directed to children, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child contrary to applicable law, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are material, we will provide notice by appropriate means, which may include posting the updated Policy on this page and adjusting the “Last updated” date below.
Your continued use of the Service after an updated Policy has been posted will constitute your acknowledgment of the changes.
12. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact your usual ReelPilot representative or support channel.
Last updated: 1 December 2025